Ballard Designs Reviews

This company has some SEVERE supply chain and customer service issues. Do NOT buy from them. They have no visibility (or say they don't) into their furniture maker or warehouse (JB hunt). It's like they just take your money and then wash their hands of responsibility if there is any issue after that. Never seen anything like it. If you go on social media to raise awareness of their problems they block you from commenting, So shady.

I order brackets for drapes, first round it took 2 wks to receive goods after of the brackets where missing. Order another set. Was told they would be send overnight... 6 days later I received them. Was so mad send them back and went to Pottery Barn, After they received them back 3 wks later NEVER received my credit. Had to once again reach out to them.( I felt like I was on there payroll)Now it takes 7-10 business day for my credit to be processed. 5 weeks to receive a credit How crazy is that... guess business is so tough they need to hold onto your money. If I could I would of given them a ZERO... Pottery Barn is a much more professional. Make that your first stop and skip over Ballard Design!

I ordered three vigneto shelves from Ballard Designs in March, over three months ago, and each time the estimated shipping date arrives (originally it was 5/27), the third and last shelf gets delayed and I get an email saying the new estimated delivery date is JUNE 28th, well today I got an update that the date has been pushed back to JULY 28. I have been waiting with two shelves in my closet sitting there so I can finally hang them up in my dining area. For months when people come over I have had to explain and will have to explain "there are supposed to be shelves there, and the full set of three still has not arrived since March." My wall where these were meant to go has been bare since March, when I moved in, so I am literally waiting for Ballard Designs so I can be finished decorating my place. It has been three months. Oh, and if you were to place the order for the shelf I am waiting for today, the estimated shipping they give you would be the same as the estimated shipping for mine that I ordered in MARCH. What was the point?

I purchased two very small, lightweight rugs. The quality was very poor. I returned the products which I had paid $95 for and they refunded me $65. Shipping charge $30! I've shipped things much, much heavier and it never cost that much! I will never purchase from them again.

It is so hard to find great bedding but when I ordered Ballard Design Toile bedding it was adorable. Plus the price is great.

I think Ballard does it right! When you call there is no wait and a friendly human answers the phone. Customer service is excellent if there is an issue.
Their upholstery is made in the USA, I think, because the quality is so much better than what many catalogs offer which is usually made in India.
Their regional shippers are courteous and I've never had a problem with damage.
Ballard does an exceptional job with packaging!
I highly recommend Ballard's, especially for case goods and lighting.

I ordered over $5,000 of furniture from Ballard Designs in Charlotte, NC and both chairs in my order were delivered in the wrong fabric. I called the store they apologized for the issue and reordered for me, however it has been 6 months and I still have not received the correct chairs or even gotten any compensation for their mistake or additional time this has taken. I highly recommend if you need furniture especially anything custom go somewhere else! This is NOT a reliable business.

We ordered a 60 inch bench and a bench cushion from the King of Prussia store in this specific color we liked. Several days later I ordered the same fabric from their website to make matching pillows myself. When the cushion arrived it was a 48 inch cushion. I called customer service (which wasn't so apologetic) and was told that they don't even have a 60 inch cushion in that color. And they told me fabric isn't returnable but she put in a note to stop the shipment and cancel the order. The bench arrived cracked... Called again to return the bench and make sure I won't receive the fabric, it was their mistake after all. I also emailed them only to get a "sorry fabric cannot be returned" email. Emailed again, explaining one more time that this stemmed from their mistake and it is just not fair for them to make me buy this fabric. No response. The fabric got delivered, I was charged the amount. Now I am disputing the charge with my credit card company and going on every social media channel to talk about my negative experience. I can't believe Ballard Designs wasn't able to make up for their mistake and lost a customer over $65.

I ordered 2 upholstered chairs and they were never delivered. After 3 calls to customer service and false promises I cancelled the order. A Ballard rep had the nerve to say they would need verification from the delivery company before they can credit my account. Their delivery company, JB Hunt, was impossible to reach. I notified my credit card company to reverse the charge and my account was credited by the credit card company the next day. Do not do business with Ballard Designs.

I purchased 3 pendant lights from Ballard Designs. When the eventually arrived, the were't the right size so I followed their return procedure. Two weeks after Ballard had received the lights (according to UPS tracking), I called to find out about my refund. They said they had only received one. After giving them the tracking information they "found" the other two. Their agent said I would receive a refund of $626.46. I only got $595.05. I called again and wasted another 45 minute phone call. They told me their figure was correct, which it was not. I would recommend you by you home products elsewhere, as Ballard Designs is not honest.

Once you order something they have in stock and even on sale, they take you money make you wait a couple months then cancel your order... Its happened 3 times to me and I will not shop here again.

Ordered a gift for my girlfriends bday. Next day I recieved a noticed that the item was in back order until 10/20. After waiting for the new date. Item continue to be in backorder and kept on getting new dates everyday until 11/3 when I finally canceled the order. Wasted my time waiting for this. Customer service kept on telling me that it was going to ship the next day. They even told me who gave me the information for the previous date made a mistake. And that the follow ship date would be the following day. No one gave me a straight answer on when the item was actually available. I see that the item is still listed on the website! Buyers beware! Check out another site. Don't order from ballard design online site.